Telkom nightmare

Item: Telkom
Rating: 1
Author: Pumla M

Good day

I am resorting to this platform as I am not getting any joy from Telkom. I sent an e-mail in April to cancel Showmax that is attached to my Telkom account number ********** 25049. Ireceived an email acknowledging receipt. Up till today the service has not been cancelled. 2 months later I called the call centre and spoke to someone who said I should send the 2 emails to her email address ********** and she will forward it to cancellations and billing. I did that while we were still on the phone as she confirmed that she has received the emails. Nothing happened after that. I sit for over 45 minutes waiting on the line when I call the call centre and I dont get any response when I send emails. Can someone help and cancel Showmax on my line and credit me for those months?

Thanks Pumla

Helpful (0)

Replies (2)

Telkom's replyOfficial

20 Aug 2018, 10:24

Good day Pumla

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.

We apologise for any inconvenience caused.

Kind regards,

Charl
Telkom Social Media Team

Best regards,

Telkom's reply20 Aug 2018, 10:24

Official

Good day Pumla

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.

We apologise for any inconvenience caused.

Kind regards,

Charl
Telkom Social Media Team

Best regards,

Pumla M's updateReviewer Update

21 Aug 2018, 13:04

Thanks Charl

Pumla M's update21 Aug 2018, 13:04

Reviewer Update

Thanks Charl

Telkom nightmare

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