TELKOM NIGHTMARE!

Increased my LTE data contract ( ********** 924) in June 2017 from 10g to 20g as I spend 4 months of the year in Begha Mouth, Eastern Cape. The rest of the time I am in Johannesburg. I did this as Telkom Cresta and the coverage map confirmed that there was coverage albeit only 2g. When I went down on 16th October I could not connect and was told by the call centre that there was no coverage. I then returned to Johannesburg and continued using the data here. I went to Telkom Cresta last month to tell them that I am now moving down to live at Begha Mouth and wanted to cancel the contract with no penalty as there is no coverage down there. I have gone to Cresta branch on numerous occasions, called the cancellation dept, emailed cancellations and I cannot get a cancellation amount so that I can make a decision. Nobody wants to take responsibility and I am being send from pillar to post. I was told by the Cresta branch the amount was R1940. When I called cancellations I was told R4792 or more. Begha is 50 kms from Port Alfred and 100 kms from East London. When I get down to Begha and phone Telkom to tell them that their is no coverage, I cannot wait for weeks for them to send out someone to confirm what I am saying is the truth. I need access to my emails, internet and banking. My email address is used for all my correspondence. Telkom case number ********** to investigate coverage - got an email saying matter resolved - nothing resolved. CPA cancellation case number ********** 3 - got a call and after the call an email saying case resolved - again nothing resolved. Case number ********** 5 - request for penalty amount - still waiting. I am so frustrated as I cannot get an answer from Telkom and everyone just shrugs their shoulders and will not take responsibility.