Telkom nightmare

Telkom has been a nightmare and no seems to help and going to the store is worse with bad service and given bad attitude.(Telkom lakeside mall) Debit order went through successfully on the 30th of September 2025, on the 1st I received a message my 2 contract lines are closed because I haven't paid, called the call centre to explain and I was told Firstly I need to pay R500 more form the R2090 I have paid and asked what's that for because all the limits are closed/monitored.

Later on they told me its a system error and a wrong collection has been added on my name and it will be escalated and from 5 hours to 24 hours it sould be resolved,its day 4 now of struggling with access to call,sms or use data which resulted in purchasing another sim card so that I can be able to communicate.