Telkom nightmare

<p>I have been contacted by Telkom ( named Hazel) for an upgrade to a 10mbps linespeed. It resulted in no access. I have been struggling since the 8th of May to get it going, spending over 10 hours on the phone with them (current call running at 36 minutes and counting). I sent an email with all the correct documentation to cancel my contract on the 18th of May and requested them to put the line in a holding pool for the new service provider. No reaction so far 19 days later. I have been passed to the 3rd department now and the only confirmation that I can get is that the original order for the upgrade. I have now received the reference number of the original order and a promise that I will get a call by tomorrow afternoon. I am not holding my breath. Any request to speak to a supervisor have been answered "he/she is not in right now. There must be a month long supervisors conference somewhere.</p>