Telkom nightmare

<p>I have a 24 month contract with Telkom and each time i sincerely regret the decision to renew.</p> <p>I got this message by text on 25 Feb 2017 after i ordered more than a month before for a relocation of the line:</p> <p> </p> <p>Dear Customer, your installation for order ( ********** 47) is scheduled for ( ********** 3 between 07:30:00 and 12:00:00). If not convenient please log onto www.telkom.co.za/appointments to reschedule. Your continued support is appreciated. Regards, Telkom.</p> <p> </p> <p>Having been there before I was not surprised at all when noone came to install or phoned.</p> <p>The following day I went to Menlyn Telkom store,was given the cell of the technician assigned for the job but the number went to a guy complaining of always receiving phone calls from Telkom customers looking for the technician claims the number is actually his and not the technician.The store escalated the matter.</p> <p>And then subsequently,also after I reached Telkom Facebook and Twitter privately many times last week for further help, I got several texts during the week confirming the technician dispatch but I never received a call.</p> <p>Then I was told the technician failed to reach me on my cell last saturday but the number is used is an unknown MTN number which does not even reflect in the system as mine.</p> <p>And now today I am being told the earliest I can get the installation of the line is 13 April 2017.</p> <p> </p> <p>Thus, I have been penalized unfairly as my wife had several times to cancel her plans in order to stay home all day waiting for the technician.</p> <p>In addition, we are now using expensive mobile datas for Internet work while Telkom.actually advertises people need to get their contracts to avoid spending much on mobile data.</p> <p>Is it how customers must be dealt with?</p> <p>I must now spend half a month without a line and Internet for which I pay every month close to R1000.</p> <p>Pathetic.</p>