Telkom: New Year, Same Old Attitude

I've been a faithful Telkom customer since 2012, a silent one too for that matter. The only few times i contacted Telkom during those years was for an Internet upgrade and that was only early last year. I recently decided to go for my overdue upgrade but wanted to have more knowledge about the procedure. So, last night i chatted to an online consultant who advised my to phone the nearest Telkom store. This morning, i phoned Telkom to inquire about the cellphone update only to recieve the most disgusting attitude from an Indian young lady. The young lady was very impatient, rude and verbally aggressive, she offered me no assistance at all and instead suggested that i phoned elsewhere and then dropped the phone on me. I am still in shock, i keep reading and hearing all these negative reviews about Telkom and never have i thought that i'd be the one to share my negative experience. I have been a loyal customer for years now but this experience has made me consider terminating the contract. My consumer rights have been violated!