Telkom new service request

I app**** for a telkom adsl package on the 1st of September via the call centre number 10213. The same day I received a text with my telkom credentials. At my new address there is already a telkom box installed from the previous owner. I am now waiting for assistance. If someone does not call me and pitch to install the adsl modem within 24 hours, I will go to another internet service provider. The onus is now on Telkom.