Telkom new service lacks service

Ever since Telkom has moved over to this LTE fibreless what every the hell you call it in Vincent East London, my cell reception has been shocking. I never had a problem before until the change over, now people cant even hear me on the phone and most of my calls dont go through. I am not going to pay for a service that I am not going to be able to use....this is ridiculous Telkom get your house in order!!!!!