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NS
Neil S

1 reviews | Active since Aug 2014

26 May 2016, 09:50

Telkom new service delivery - FAIL!

<p>Place an online order for telkom LTE uncapped service.</p> <p>After 4 days of waiting to finally speak to a representative and going through the process of getting approved and confirmed that all was in order I was told that I would recieve the equipment in 5 to 7 days.</p> <p>The call happend exactly 2 minutes after a co-worker went through the same process and also had the confirmation.</p> <p>The co-worker has this morning recieved his equipment and has been reca'd as is process and I still have NOT recieved my equipment! Today is the 10 day after the call!!!</p> <p>What has happened?</p> <p>This is not right and reaks of mal-administration!</p> <p>Is this the type of service provided by the oragization.... Is this how they treat clients.......Is this the kind of servie others can expect?</p> <p>Extremely dissapointing.</p>

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Replies (3)
NS
Neil S's update26 May 2016, 11:29
Reviewer Update
Incidently this call happend with the very same consultant and on the same call...... So there is ZERO excuse!
NS
Neil S's update26 May 2016, 16:17
Reviewer Update
Phoned 10213 again, after 45 minutes I got through to an opperator.... Explained my story, and was put on hold while they 'sort things out'. 5 minutes later I was told that they had a `glitch` on their systems which resulted in my order not getting through (very unlikely!)..... Was told they would expidite the order and that I would get an sms confirming this within 30 minutes. On enquiry of the delivery I was told that I would be getting the package on Monday.... Really?! That was at 15h56..... It is now 18h10 and still no sms! Brilliant service.... Really brilliant! I would love to know what `glitch` now.
NS
Neil S's update28 May 2016, 14:14
Reviewer Update
See Telkom did try and get this sorted for once...... Congratulations Telkom and thank you Hellopeter! I took delivery of equipment just after 12h00 today. Lets trust that activation occurs without problems.