Telkom new product, missing installation, >R200 airtime wasted in queue

I ordered a new ADSL product to be installed at our new home a couple of weeks ago.

At first, Telkom was extremely quick and even mailed me my Telkom LIT box and Wi-Fi range extender and tried to install the product even before we moved in, but now after rescheduling I can't seem to get in touch with Telkom to enquire why they didn't pitch for the scheduled installation.

I've already called about R 200 worth of airtime waiting in the queue on 10213, so I don't know what to do.

I actually think I want to cancel the product, since I can rather ask another ISP who would respond and let me know what is happening.

I haven't received any communication from Telkom about the new product (I didn't even complete any forms, which seemed quite weird).

Could anyone please assist, so I could either cancel the new product or have it installed ASAP?

Order number: ********** 06