Telkom new line installation and failures

<p>I have placed my order a couple of weeks ago. The first Technician arrived and followed the line from my house to the nearest pole. Made some changes and went off to search for the next pole. He came back saying that he needs access to another yard and could not make contact with those who stay there and that he needs to come back. This was the second Thursday in May. </p> <p> </p> <p>The next technician came to the house and did not even know what was going on. So he needed to go back and request access to the other yard. This was the Sa****ay following the first technician. </p> <p> </p> <p>The third technician can a week later on a Sa****ay. He came when I was not home and had to drive 20 min back home to meet him. Over the phone I told him that he should make sure he has access to the other yard. He responded that he does not know about the other yard and will have to see. He left my house before I could get there and thought it fine not to tell me I don’t have to drive back from the place I was having lunch.</p> <p> </p> <p>I made a couple of calls to Telkom that was useless and told me they have no way to talk to the technicians. I was stranded and after each call I had to explain exactly what I am doing now in this review. Each time I was told they need access.</p> <p> </p> <p>So I walked to the other yard, down the street after I found out witch one it was after hours of phone calls, and got their number. They told me that they work from home and that we could come anytime. So not sure what they were doing but anyway.</p> <p> </p> <p>Another technician came yesterday and I was told that we need to cut down the tree next to our house since it is in the way. I have to say the first technician climbed up there and fixed the box so it was fine. So because of the tree the technician left.</p> <p> </p> <p>I am hold back because the order states that a tree needs to be cut. I can’t get through to anyone. Telkom takes ages to answer their phone. No manager ever available. No way to talk to anyone from the technician’s side and their managers.</p> <p> </p> <p>Is this really worth all of this? Is there no other company that will give ADSL? Are we really suck with Telkom and their useless systems?</p>