Telkom new landline installation

<p>I ordered a landline a few weeks ago and after multiple technicians from both Telkom as well as Bytes Technology Group (subcontracting I'm guessing) have come on site and none of them have resolved the matter, the next technician seemed to know less than the previous one and they schedule a day and then rock up on a random day when no one is home and I have to drop everything at work to open for them because God knows when they will randomly pitch up again without warning/organising with me. They all had no idea how the infrastructure of the complex works they went to multpiple peoples houses around me and tested and they all had no idea where the line was being terminated. They kept requesting access to houses around mine and then I have to organise with my neighbours and hope that the point to terminate on will be there. The problem with this is that my neighbours cannot always be at home and when we requested today that they come between 4 -5pm in the WEEK they simply said "No we go home then" but they rock up here unannounced on a Sunday morning at 7AM to fix a landline. Another problem is that if their is a fault on the line we will have to organise AGAIN that they are home when Telkom/Bytes randomly decides to pitch up without warning as per usual. What needs to be done here is the infrastructure needs to be ammended so that people are not inconvenienced when there is a line fault as if that happens in the future we will struggle to get assistance from Telkom as once again we will have to make arrangements and my neighbours are not always available whenever Telkom/Bytes decides to pitch. PLEASE can the infrastrcuture of the lines be amended so that you can terminate from a point outside of someones residence so that issues can be attended to without having to inconvenience multiple people unnecessarily . Almost 3 weeks now and I am seriously considering cancelling. Telkom/Bytes service is a joke and no one knows what is going on and no one seems to know how to make an alternative plan or a workaround to get the infrastructure up to scratch and provide the services they offer in a timely fashion. My confidence in Telkom has been shattered dealing with them in the last few weeks, all smiles and promises but absolutely no solution. To add to this the Telkom shop did not even process my application, I only found out sweet ****** all had been done phoning Telkom a few days later and hearing that the application had not even been processed. PLEASE MAKE A PLAN HERE AND GET WITH THE PROGRAM.</p>