Telkom new heights incompetence

<p>I have reported a Telkom pole that is on my property about 8 times already and each time I call to find out progress the agent tells me that the issue has either been resolved or the information that was captured is incorrect therefore the delay. The burning issue is that the pole was installed without permission, it’s purely just for my Telkom line and it is placed on the boundary of my property. Construction was started last year in November and since then I’m waiting on Telkom to have this removed. This is now posing a safety hazard as I have kids and they play in the yard that has open trenches dug out since November when the fault was reported. I have decided that if it means stopping all Telkom accounts and services just to remove this pole myself I will do it. Telkom was informed and was provided sufficient time. If this is not removed by the end of June I will have to cancel all Telkom services. I have never in my life deal with an organisation that has such an *********** work force and I think this starts from the top of their management structure. There seems to be no management at all. I called for feedback on the 12/06/2017 at 16:20 and when I asked the agent (Elias Thupetji) for his name he quickly put me on hold indefinitely so I hung up, I was lucky though as their sms feedback system sent his details for ratings. Reference for my faults are 905526 and 906904.</p>