Telkom new contract phone inefficiency

I placed an order for a new contract phone over their telephone line, 10213, on the 20th April 2018. a debit order had to go off before the phone could be delivered and it went off early May 2018. I was given a reference number for tracking purposes. called in to track the phone and change delivery address a week after the debit went off but they could help me, i have been sent from pillar to post and call center to call center with other agents not being able to track the phone, others telling me that the phone was delivered and others telling me that the order was cancelled. i managed to get one person to deal with but after i supp**** her with proof that the debit order went off i received a 'do not reply to' email from Telkom with a caselog, when i forwarded the email to that lady who's dealing with my case i get no response.

its early June 2018 and a simple contract taken over the phone with a tracking number cannot be delivered. How long should i wait?