Telkom new client business potentially lost!!!

So i signed up for the home ADSL 10mbps package with Telkom on the 24th. I called on the 24th, however the order was only processed on the 29th. I then received an sms stating that I would need to pay R700, before installation could be done. I paid this on June 01st at the Telkom store. Whilst paying i was told that someone would be in touch within the week for installation and I should have my line up and running by the end of the week. To date there has been no call to schedule installation, despite numerous assurances from the call centre. Last night i receive another sms asking for payment once again! I contact the call centre today and the excuse is that no-one has been in contact because even though the payment does reflect it has not been attached to the order! Is this the way that Telkom deals with new business and new clients? Are your processes that backward that you are unable to onboard new clients effectively and timelessly? Is this what i should expect for the next 2 years with regards to the level of service received? I am not happy as i was given numerous assurances by people representing your company and every single one of them has fallen short. You make your agents promise top level service but you as the business do not deliver on any of these!