Telkom - NEVER TRUST OR USE TELKOM!

In December 2021 I informed Telkom that my bank account will be closed. I paid my account via EFT every month. Two weeks ago my account was suspended. When I contacted Telkom they explained it was unpaid fees that generated due to unsuccessful debit orders. I explained to them that it is not me who is at fault and that they knew my banking account was closed. Telkom promised me that it will be sorted out within 5-8hours (27th of February2022). Till date I received NO assistance from Telkom other that telling me to pay the unpaid fees. The manager, Maselo Molefe, would have contacted me more than once to get the matter resolved.. He never did. After numerous phone calls, emails and App messages my account is still listed as payment via debit order. Can't you do your job? Do you need training? I want the account to be activated and the fees to be waived, as it was not my mistake or you can cancel the account with effect 26th February 2022, date of suspension. I would like the account to be canceled. I will rather pay a little more to received the customer service and assistance from another service provider. Hope to hear from Telkom soon.