Telkom never seems to surprise in their bad service

I decided to renew my contract with Telkom, that after I already had so many problems with them. To be able to safe time and for the convenience of it I did my renewal online but then got a short snotty email saying the device you want is out of stock go to one of our stores. First of all, if I had the time to go to a store, that is what I would have done from the beginning. I renewed online because of the reasons mentioned above. Then I email back asking how the store would be able to help me and when they will get the stock back in and again I get a short impersonal message back 'Its end of life for the device we not getting it again'. The consultant didn't even take the time to answer my question in full. Petunia Mohlale, you should not be working in customer service. No one phoned to try and help or offered me a different device. Does customers mean so little to them? Well needless to say, I have decided not to renew my contract.