Telkom never replies or respond to any mails sent to them

I have a telkom account that ran in arrears due to disputes and services added that was not asked for. However i have contacted telkom from outside SA via email as i tried looking for a international number on the internet to call them none is available. Can you believe that after all this effort they sent me a sms on my SA number that is on roaming to say the account has been handed over to an attorney. I then called the attorney to say that i am aware of the fact that i owe telkom X amount and i will pay it but i am not paying attorney fees. Telkom needs to properly communicate with their customers. i have proof that i made contact with them i require their details as my offs**** account does not automatically pick it up. I am not paying monies into any attorney's account I am so sorry i do not have dealings with them. So telkom reply to your emails so this issue can be resolved.