Telkom never listens

I have a 24 mobile contract with 8ta Mobile. I got my mobile on the 12th of August 2014.<br> <br> I have been paying successfully to build my credit record.<br> <br> I changed my banking details on the 26 January 2015 and was not debited end of the month - which I was never told - I was told on the 15th of February 2015 that it will take effect next month and that the change never happened. I wasted so much time - had no service at the end of the month of FEB, MARCH and now APRIL.<br> <br> I spoke to 5 consultants before requesting a manager (holding for a very long time). The manager apologizes, I make sure the changes will not affect me any more, then the same happens in APRIL!<br> <br> I called on the 1st of April, they escalated it. <br> <br> I have given my account details over the phone MANY times and not once have they tried to bill my new account!<br> <br> I am sick of the service, I am sick of calling, escalating ******* because nothing changes in the next month!<br> <br> Today, they are billing me over R700 for a R299 month to month contract for the month of March and April. A fault on their part. They suspended my service on the 15th of April 2015. I am not paying a cent till they take responsibility for this suspension!