Telkom never fails to disappoint

So the only way that I know how to communicate with Telkom is through Hello Peter.

Whenever I experience issues, the store cannot assist, I am never able to get through to the call centre and even though I'm constantly directed to the website/app, that is completely and utterly worthless.

Anyway, I'm a customer that has never missed a payment and yesterday I get a text saying my services are about to be suspended since my account is in areas. I ignored the text since my debit order did go out the day before. What is the deal Telkom? This is so inconvenient since I've made a mistake of not getting a backup sim card from a reliable service provider.

Please will you contact me as soon as possible.