Telkom never fails to disappoint

I app**** for a contract a few weeks ago. The first debut of R900 went off my account on 20/10/2015. I was told that I would receive the goods (router and sim) in 7 to 10 days. Since the call I received no correspondence. I called in a few times last week to find out the progress and was told that the order hadn't been sent to the warehouse, that was in Thursday 29/10/2015, I was told that the order would be sent that afternoon. I called in the next day to check if had been done and no it hadn't. I called again today and guess what they say, hopefully \hopefully"by next week I will receive the good and I may not receive correspondence because the agent that helped me initially was on leave! This is today the 2/10/2015. I app**** to the company not the agent. Do I need to explain all the things wrong with this? When a company who takes your money and says you will receive what you paid for in 7 to 10 days"