Telkom. NEVER EVER SUPPORT THEM

I contacted Telkom on 5 April 2023 on their website. The sales department contacted me and I asked for Fibre. During my phonecall, I clearly asked if the amount of R720 will be the final and only amount I will be paying as I do not have more money than that. The sales lady said yes. I asked her If there will be any additional or hidden fees. She ensured me that there will not. I asked her if I would need my current DSL line and she said no. I asked her to cancel it and she assured me she would. THIS IS THE WORST COMPANY IN SOUTH AFRICA. 2 months later, my account was +- R1700 PER MONTH instead of R720. My dsl line was not cancelled. Here began my trying, infuriating and impossible to deal with journey. I phoned the accounts department as I was first redirected there by the sales Dept. The accounts department referred me back to the sales department as the wrong product was added to my account. The sales could once again not help me because I had to settle an account that was billed incorrectly. So I had to first pay for the incorrect product before the sales could correct it but the billing was wrong so I could not pay for something I did not order. From one dept to the other. Everybody shrugs their shoulders. I went into a shop and still they could not help me. I once again called billing. At long last, the amounts outstanding was corrected and I paid my account. This gave sales the access to change my product. Only to hear that the fibre I ordered for R720 are not available any longer even though it was available on 5 April when I ordered it. On top of that, my dsl line was cancelled by the sales Dept as promised, but the cancellation order was never honoured. So they want me to pay for a line I no longer use and they want me to pay 2 months' extra installments even though I did my duty by cancelling it on 5 April. I probably went into the store 4 times. I spoke on the phone with this company more than 10 times. The amount of *********** people working at this establishment is to say the least: SHOCKING! I am a customer. I cannot contact Telkom. When going on the website, logging in to my portal looking for contact numbers, I am left with NOTHING. This past 4 weeks I have been jumping through hoops. Last week I went into the Worcester branch to enquire about loading the correct R720 fibre line to be billed monthly. Just to discover that Telkom has again billed me for my dsl line and the incorrect amount for my fibre. In the mean time they want me to pay my incorrect accounts or they just cut off my internet access. At the end of the day, Worcester branch's manager started to investigate my case. The lady came out of the manager's office and told me that there is good news. The manager is finding out and getting some info as to what is wrong. She asked for my email address and cellphone number. On Friday 14 July 2023 I received a notification that my fault has been logged with an accompanying reference number ***4. Today. Tuesday 18 July 2023, I received a notification that my fault has been attended to and that it is closed. I do not know what was done or if anything is resolved. But tonight. I DO NOT HAVE ANY INTERNET. SO WHAT IS THIS PAY PAY PAY PAY. AND DO NOT EXPECT ANY SERVICE WHATSOEVER. I WISH THERE WAS AN OPTION TO GIVE THEM ZERO STARS.

IS THERE ONE. I BEG FOR ONE, ONLY ONE COMPETENT EMPLOYER AT TELKOM TO HELP ME RESOLVE THIS.

Apparently more than 10 phone calls and more than 4 visits to a branch isn't enough to be helped. As long as you pay, they are happy. WHAT MUST I DO!!!!!!😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡