Telkom never ever

I send an email on the 1st of May complaining that I did not receive my 40gigs as usual. Nobody rep****. Yesterday the 17th I phoned - I was referred to phone 10213 to have it fixed. Today I phone and its been OVER AN HOUR ALREADY!!!!! What kind of service is this? Very quick to get me hooked on a faulty contract, but very VERY VERY SLOW TO FIX IT.