Telkom Never Delivers Service or Product

I have been waiting for a fixed line installation for over 12 months. Despite infrastructure being available, Telkom simply is not interested in sending a technician to install the line. The one time a technician came, he admitted that they did not have any equipment with them to do the job. They then left and I am still waiting for a fixed line. It will soon be 13 months. I have tried talking to the manager of the Rosebank branch of Telkom Direct but she is consistently uninterested in providing any kind of service and visibly does not care. She has no pride and certainly no shame in treating a customer like this and she is not even shocked that i have been waiting for 12 months. There is no other company i can go to to get a fixed line so I am forced to get it from Telkom but they are totally horrible. The manager and the staff at the Rosebank branch find this amusing and do not care. I am literally begging for help. It is degrading but there is nowhere to turn. If anyone can help, if HelloPeter can help, then please help me. All i want is a fixed line. It is a simple thing but Telkom could not be bothered. Please help me, anyone.