Telkom Never Delivered

My Fiance app**** for a package from Telkom through one of their outsourced retailers. This package would include a XBox with a 10+10 gig LTE package. We did receive the sim card but not the XBox. So after 2 years of constant complaining, begging etc we found that her name is now blacklisted due to non payment of the package she never received!<br> <br> This is unacceptable and Telkom have rep**** just once, saying they will get back to us but till this day we have not received any feedback. Their excuse was to blame one another but yet the problem is still not resolved, and now the blacklisted issue as well. <br> <br> Please explain as to how you are being charged for a service that worked for a month and we have still after 2 years not received our goods?????<br> <br> This is unexpected and feel that the package should be canceled, my fiance's name should be cleared and the out standing amount, for the service that was never used, should be wiped.<br> <br> Be careful when dealing with these big companies. They seem to think they can walk over anyone!!!