TELKOM NEVER COMMUNICATES WITH THEYRE CLIENTS

At the beginning I was really excited to get a contract with Telkom, despite all the bad comments I heard from friends and family. The booklet had great deals and I saw one that really caught my eye. When I went to the Telkom Shop in Secunda I received very bad service. The consultants were really rude and not completely honest from the start. They explained to me how my first payment will be calculated and when it came to the first payment, I paid double as much as was explained to me. When I went back to sort out my statement I was treated with sarcasm and rudeness, ONCE AGAIN.

I left it at that and I paid my account every month, on time. In June I had to close my bank account and open a new one. I tried phoning Telkom but no luck. Try phoning any of the branches or the head office. There is never any answer. You speak to the voice machine and thats it. I tried to reach them to change my debit order details. After phoning a thousand times I tried going to the branch, twice. Once on a Friday, before one. And once on a Saturday morning. On the Friday they were closed, BEFORE ONE. And on the Saturday they were offline and once again very rude. I am referring to the Secunda Branch again. After a while of struggling to reach them, I gave up. Hoping someone would call to ask about the account that came back rejected. But no one ever phoned me.

This is where my issues really started... Since then, I have been receiving statements which states that my fixed data account of 1G per month, because according to Telkom this was the only package I could get due to Telkom not having signal towers in my area, was now overdue with R 1200. WHAT.... Once again I tried reaching them. I eventually went to the Secunda branch again and spoke to a lady and asked her what my outstanding amount is, she told me R 600 and something. I paid it immediately via EFT. Happy that my account was sorted.

After that the statements returned again, outstanding R 1200,up until now. A few weeks back I struggled to reach Telkom again. I phoned 4 branches only to speak to the voice machine again. Eventually I went on google and tried getting a email adress, as there is no email adresses on their statements. I got 3 email adressess from Google AND HELLOPETER. I wrote them a very firm email explaining my situation. My email was referred by one of that email adresses to someone else, quoted, "Kindly assist with below."

Its been 3 weeks now and NOTHING.

4 Days back I received yet another statement with my glowing outstanding balance noted in Bold. Two nights back I tried going on to the internet with my Telkom Sim only to find out that it has been suspended due to the outstanding balance of R 1200 and something. I am not overdue as I keep on paying my payments each month. Since I closed my account and could not reach Telkom to set up a debit order I pay them via EFT, using banking details I received from the Secunda branch when I went to find out what outstanding balance is. In this world we dont just pay what a paper tells us to pay. You have to query before paying and that is what I wanted to do.

What am I supposed to do, these people are impossible to reach. I really tried reaching them to find out what is going on on my statements as this has a influence on my credit records. And after roaming the internet I saw there is thousands of people that struggles with the same matter.

I really feel that Telkom has NO client ethics. Its like you dont exist to them but they are too willing to take your money. This is a complaint of everyone I know using Telkom, including me. I am very upset and wont refer anyone to Telkom ever again.