JS
Jacques S

1 reviews | Active since Aug 2017

03 Aug 2017, 20:56

Telkom never coming back

<p>Logged a ticket in the beginning of June 2017 for my LTE Solution and until today my issue has not been resolved. They keep on promising they will get back to me and that never happens. They informer me numerous times that they will escalate the issue but when I call in the next day there is no record of my call from the previous day.</p> <p> </p> <p>The issue I am experiencing on my LTE is that it almost has no reception and that started at the beginning of June and was working perfectly before then. They advised me when I took the solution that it will work perfectly in my area but seems like they **** about it or cannot handle the infrastructure which is not surprising but still sad.</p> <p> </p> <p>I had to spend endless money on contacting them and I am tired they need to resolve it soon or their equipment will soon find its way back to their store with a nice big scene and a letter saying I want a credit since the issue occured and with all the expenses I had to pay out of my packet to contact their uselss Call Centre.</p>

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Replies (2)
Telkom
Telkom's reply07 Aug 2017, 13:36
Official

Hi Jacques Scheepers,

Thank you for making contact with us.

Please be assured that we have sent your query to the Network Team for further assistance, they will be in contact with you.

Your reference number: ***8

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,

JS
Jacques S's update10 Aug 2017, 18:35
Reviewer Update

Once a again Telkom confirmed this afternoon if everything was resolved and I said yes because when I left this morning for it was fine but when I got home this afternoon it was back to their **** coverage if this is not resolved by close of business tomorrow the 11/08/2017. Telkom must take their **** and shove it. I also want a credit for the ticket that was logged till today as they sold me a product that they cannot support.