AR
Anatoli R

1 reviews | Active since Oct 2009

11 Jun 2015, 23:57

TELKOM NEVER CLOSED MY ACCOUNT AS I ASKED!!!!!!

I left for overseas end of March. In the beginning of March I went to Telkom Tygervalley and asked that the account be closed as I am leaving the country indefinitely and my house is being sold!!!<br> <br> I got a confirmation over the phone last week of March that the account will be closed. HOWEVER!!! I am still being billed :(((<br> <br> I asked a friend of mine to go and talk to them - as I can't call them from US and they said they will close the account effective end of April and I will have to pay one month. Which is still unacceptable but something.<br> <br> However NOTHING HAPPENED!!!!!! I just received my new invoice from TELKOM! WHAT THE HECK TELKOM - There's nobody in the house - it has been sold, I am overseas - CLOSE THE DAMN ACCOUNT ! REDICULOUS AND PATHETIC SERVICE - ABSOLUTELY NOT ACCEPTABLE. <br> <br> PLEASE DO NOT TRY TO CONTACT ME ON MY MOBILE - I AM OVERSEAS - THE LINE NR IS ***.<br> <br> Contact me on my email on record if you can get this right :(

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Replies (1)
Telkom
Telkom's reply12 Jun 2015, 10:49
Official
Hello anatoli,

We sincerely apologize for the inconvenience caused.

It will be our pleasure to assist you.

Please be assured that your query is escalated to our Cancellation Department for further assistance. Feedback will follow.

Your social media reference number is SM117617.

Kind regards'
William Letwaba
Social Media Team