TELKOM - NEVER AGAIN

TELKOM is a ****py BBBEE company

Allowed third parties during the lockdown period in May 2020 to place a subscription service on my account. The allow third party businesses on their invoices for subscription services (plys R400 per month) that you did not request. It was hidden in their invoice. When I could query in July 2020 I was by the agent that it has something to do with a value added service from telkom The agent called me to tell me the subscription service was removed but no mention was made to reimburse me and of course they did not know how it happened I received my invoice in October 2020 and the amount was still on the telkom invoice. I called and the was informed a new subscription was activated. Of course it had to me They cannot provide you with a reference nr Refer you to online APP Called the ***** line who provide me with a reference nr but of course no confirmation that the mail was received Do not have any information on who the company is that invoicing on the account The Telkom walkin centre refer you to another centre as they can not resolve it although the agent told me the amount when I just mentioned it They allowed the cap on my wifi to be exceeded although we told the agent that we dont want any excess over and above what we requested. I had to pay the account Have contact details but never pick up the phone because the agents work from home You cannot tell them to change an account to prepaid before expiry but only the month at the end of the contract. You of course have to pay for an additional month. You have to climb mount everest to get any service from them Then they have the gall to call me every month to upgrade