Telkom. Never again..

I upgraded my contract earlier this month, I called into 10213, and a consultant by the name of thabile Nqobo did my upgrade. However on the 10 March 2020,the courier delivered the package which was the incorrect device that I had ordered. I realised this when the courier left, n called telkom immediately. Whilst on the call with telkom, my line got disconnected, and the voice promt said"sorry, your account has been locked" when I called telkom from a friends phone, the consultant said my phone number will activate Again once the device is fetched from me to be returned to telkom. That never happened, the next consultant on another day said it will take 7 days to activate my line again. Upon waiting that 7 days, my line was still not active. The next consultant I spoke to, after cAlling in again, said she was not sure as to when the line would get connected. I called the call centre on the 13/03/20 and the consultant advised me that jarred pather her manager was on the line with the courier service company, and that the package will be fetched on the monday(16/03/20).she never said anything about sendin an email about the query.the device was not fetched on monday, when I called on tuesday (17/03/20), and spoke to the manager jarred pather, first he advised me to send an email to query this, (which he had not said on Friday)he heard in my tone that I was irate he said he was goin to call the courier company and get back to me. and he didnt...they did fetch the device that day. But my line has not been activated since then, I made a call to the call centre again, n was told that the manager will call me, as I requested to speak to him, that call never came as well. Once again I called telkom call centre, and was told by the consultant, who was advised by jarred pather, that my line will be activated tomorrow which would have been the 25 march 2020. He refused to come to the phone, n the consultant told me that he had just stepped out. The consultant name was Faith. Today my line is still not active, my account had been amended to accomadate the new device n contract, it took jus five minutes to de activate my line, but it takes telkom forever to activate my line, the consultants have different ideas about their standard operating procedures, as they all say a different misleading story when I call in. As for Jarred Pather, I am really disappointed that being in a managerial post, that you can just be so unhelpful to your cutomers. I expected more assistance from you as a manager. Its now a national lockdown, I am paying for a contract that I am unable to use, I am employed by the NHLS,which offers essential services especially in this time of the pandemic, I have two minors at home that I need to communicate with, during the day. But its very hard to do so...I check everyday and see that my simcard is still inactive..this is very disappointing.Telkom , being a very reputable company, I think certain staff members are letting your name down. If anyone can assist me. Id appreciAte it.