NK
Ndiyafi K
1 reviews | Active since Jun 2014
16 Jul 2019, 11:58
Telkom network worst ever
Telkom Caseno ***3 After being with telkom for more than 5 years Im really disappointed. On the 13th of June 2019, I logged a call for network problem which was working and it stopped working intermittently. After attempts of assistance from the call centre agent they then concluded that this is a Technical issue. A case was logged Telkom Caseno ***3. The case was assigned to Takondwa Sithole (T) <***>. Tadonkwa advised I make certain modifications to my modem to enable manual LTE. I tried that and tested for a couple of days. I then reported that was he had advised does not seem to work, as I still had network issues. I communication between us started on the 13 June 2019, I continuously followed up for any feedback. I never got any feedback what so ever. Its now more than 30 days the call was logged. And no action was taken to assist me. Out of desperation I also sent an email to the main telkom communication on the 26 of June 2019. I got feedback from Zandile Gcusa that my query has been forwarded to the mobile division and I never got any feedback till this day. I want to cancel my contract that has expired already, which I never got a call to upgrade or cancel which is very *****. I even writing this email using another network Cellc. The next call I want from Telkom is confirmation that my contract has been cancelled.
Extremely disappointed in Telkom
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Replies (2)NK
Ndiyafi K's updateReviewer Update
22 Jul 2019, 12:01Still no assistance nor feedback.
NK
Ndiyafi K's update22 Jul 2019, 12:01
Reviewer Update
Still no assistance nor feedback.
NK
Ndiyafi K's updateReviewer Update
17 Sept 2019, 12:05Case ***3: I have received feedback. The technician came onsite to test the network. they confirmed the network is under serious pressure, in the area of Allandale Kaalfontein. I was promised a network booster. But nothing has materialised since I last logged a call in June. It seems unforfunately Telkom neglects black communities. The infrastructure in the black communities runs at less speeds than initially advertised, while the affluent Surbabs run a good speeds as advertised. 25 years into democracy unfortunately nothing much has changed.
NK
Ndiyafi K's update17 Sept 2019, 12:05
Reviewer Update
Case ***3: I have received feedback. The technician came onsite to test the network. they confirmed the network is under serious pressure, in the area of Allandale Kaalfontein. I was promised a network booster. But nothing has materialised since I last logged a call in June. It seems unforfunately Telkom neglects black communities. The infrastructure in the black communities runs at less speeds than initially advertised, while the affluent Surbabs run a good speeds as advertised. 25 years into democracy unfortunately nothing much has changed.