Telkom Network Issues and Appalling Customer Service

I have been a Telkom Mobile Customer for 6 years now and my contacts with Telkom amount to R18000.00 per annum. For the last six weeks we have been without network in Protea Glen Ext 26 and for all those weeks I have been calling 3 times a week on average, the first time i called their call centre I got bounced from one department to another until I spoke to Ofentse who told me they was a problem with our tower and that it’s been repaired and should be online in a few day or so. A few days passed I called back and all of the sudden they was nothing wrong with the tower and it was my router but I kept arguing that the whole area has no network and one agent told me it impossible the area has network so eventually I obliged and they tried to troubleshoot my router and they failed eventually they admitted they was a network problem and gave me a case number ***6. The agent tried to call me the next day but I was in a meeting I got a message that they tried to reach me, I then proceeded to call them and I was told I will get call the next day but since then they never called. For two weeks now I have been following up on the case but they keep saying we will call you back everyday and I am still without network six weeks later

The experience Telkom give you in terms of customer service is the same when you go to the traffic department to go renew your drivers license, they just don’t care about their customers they care about their bottom line has for their call centre it is the worst their agent only care about their stats it’s easy for them to say I am not reachable then actually dispatching a technician to come see what’s wrong. No compare them with MTN for example if the is a network issue they log immediately then go investigate what’s wrong then give you feedback and the action they will take to fix it, but with Telkom you have to beg them to fix their network why ? This will be my last year with Telkom I would rather more for quality service then this