Telkom Network Issue

Dear Telkom

I hope this message finds you well.

I would like to formally raise a complaint regarding the ongoing poor network connection in our area. Since 2024, the network coverage has been extremely unreliable. Despite logging multiple complaints and receiving SMS notifications stating that a technician has been dispatched to resolve the issue, there has been no improvement to date.

We are paying monthly for a 130GB service, yet we continue to experience little to no network connection. The data also depletes mid-month without proper usage, likely due to the unstable network.

I kindly request that this matter be urgently investigated and resolved. It has been a persistent issue for far too long, and it is becoming increasingly frustrating as we are paying for a service we cannot fully use.

I would appreciate a response with clear feedback on what steps will be taken to resolve the problem.

Kind regards,

Aubrey Khathutshelo Khadi