Telkom **** network

So I received statement of - 46 Cents so I made it my means to go to the store at Cresta to find out if I can pay so this lady says No u don't owe anything coz it shows that we owe u 46cents..The reason why I made it my means to go to the store is coz I wanted to pay my account so I won't be behind... SO NOW TELKOM IS TREATENING TO DISCONNECT MY SERVICES.. I am so tired of TELKOM I cannot say that my services with them was ever pleasent coz I've always just had problems with them. And now I call I cannot go through I send emails nobody is even replying to my emails so what do I do now really I give up I don't even know how to feel about this **** network.