Telkom Negligent Customer Service

Negligent, lack of customer service! I contacted Telkom on 30DEC to obtain cancellation forms which I completed and sent through to Telkom [Email Removed] [Email Removed] on the very same day. An automatic reply was received and kept. On the 08JAN I used Chat services requesting the confirmation of receipt of the email for cancellation to which I received a confirmation that the automatic reply serves as proof of request received and someone would contact me within 21 days to finalize cancellation and provide due reference number. On 04FEB I contacted Telkom again requesting an update after 26 days since my request was sent out and no contact from Telkom to date. I was informed that there was no case lodged, asked to hold and then cut off the call. I resent all emails to cancellations and called Telkom again where agent asked for my chain of emails and again call was cut off, no call back. I am sent to store, from store I am referred back to call center. 23FEB I am contacted by upgrade depart who state no case cancellation is lodged?! No one is bothered to lodge the cancellation and treat me as a customer as I am entitled to. The service is disgusting