Telkom Negligence Unacceptable

Good Day, I had a query which I lodged on 12 April ‘19 with Nosicelo (consultant) via phone @09:15, I would like to know the state of this fault. Reference: ********** 81A Since then I have even sent an email via Telkom website stating the following below: (still awaiting feedback which via automated response was supposed to be 48hrs since query lodged)

My April Invoice is R1,612.03, which includes Services that has already previously been cancelled as stated below. This Invoice has to be corectified.

I cancelled my ADSL on 29/10/2018 and switched over to Fibre, since then it has recently come to my knowledge that Telkom is still charging me for cancelled services;

The already cancelled the following services (as on 29/10/2018); TIN ********** (Ref- ********** 6) ********** 960 (Ref- ********** 7) ********** 960_1 (Ref- ********** 0) CP ********** 4187 (Ref- ********** 5)

Still paying for services on Invoices; ********** 575 @November [TIN ********** ]-(R579.04) ********** 825 @December [TIN ********** ]-(R579.04) ********** 609 @January [TIN ********** ]-(R579.04) ********** 792 @February [TIN ********** ]-(R579.04) ********** 935 @March [TIN ********** ]-(R579.04) ********** 169 @April [TIN ********** ]-(R579.04 [ ********** 960]-(R352.06 [ ********** 960_1]-(R428.73)

To date, Telkom owes me an amount of R2,895.20 (not including April Invoice, which I will not be paying until all previous faults are corrected and Telkom better not turn my services off, because this is your negligence, which is unacceptable, I expect it to be corrected, before payment has to be made)

And hopefully as promised by you Consultant via telephone on 12 April my Details have finally also been updated, otherwise just one more thing Telkom cannot deliver on.