Telkom Negligence and Poor Service

My experience has been very disappointing. My order was delivered to the wrong address by the courier due to Telkom giving them the wrong address, after I gave them the delivery address when I did my application. After it was delivered to the wrong address I was never contacted to resolve the issue. I then decided to contact Telkom by myself, they then told me I should sort it out with the courier company and gave me contact information. I then proceeded to resolve the issue with the courier company who then told me I had to change the address with Telkom as they aren’t able to do anything with confirmation with Telkom. I finally then managed to find someone to change my delivery address at Telkom. This person told me that I will receive urgent delivery and confirmation (this never happened). I then once again contacted the courier company, they told me that Telkom did do the address change but it was incomplete. Now it’s almost two week later and I still haven’t received my order and I am struggling with Telkom to resolve the issue. I was told that the issue had been sent to the escalation department and that they would resolve the issue and they will contact me (this has not happened). I am very dissatisfied and angry at this point, I was supposed to receive my order last week and due to Telkom’s negligence and poor customer service there has still been no assistance.