Telkom needs urgent beef up on poor service

Item: Telkom
Rating: 1

Well will make ir short as possible althought I have much to tell about their poor service towards me as a paying customer. On 24 November 2016 my line of phone was nor working thus could not phone at all from my landline. I had to use my cellphone to phone telkom and what a hassle to phone 10210. I reported my fault to telkom that my line was dead of phone and the Adsl speed very poor. After phoning them regulary every day till the 01 December 2016 they managed to fix my phone line but ADsl line speed was still very poor 0.79 mbps on my 2mbps line was all they gave me after the technician fixed it. He personally told me I wont get better speed because the lightning has struck the wires and that the wires are old and corroded. I told him i was getting 2mbps . He told me that the best he can do. I was not happy. I dont even get half the speed i am paying for. I did phone fault report again they refer my to billing and billing referred me to someone else who just did not really care at all . They were of opinion that i must pay for the 2mb line in full even if i dont get half the speed : I practically begger them to help me because I need the line at full speed and that a few of my family members use the line and at the speed its now will cause problems and again they dis not give a ****. They said eventually they will refer it to the cable company but in such a way that it is a hassle for the person to do it not that she wants to really do it. At the moment the issue of slow speed still has not been rectified. The fault number they gave was 449ctk241116.

Helpful (0)

Replies (0)