Telkom needs training on Customer Service

Last year I experience a billing issue which was only resolved after more than 3 months. Again they are double debiting me twice in a matter of 2 weeks. I also ask to speak to a Manager at the call centre as the consultants keep telling me that the case has been allocated to someone. On every call they say that the managers are not available to speak to (on lunch or another call) but in last night's instance I asked for the manager on Duty's name ( Thembelihle Phungula) after I was assured that she would call me back. she never called.<br> My issues - 1. Incorrect charge for my contract 2. being billed for a BIS Service I am not using 3. Received a Bill for December and January after a debit order was deducted for December 3. my lines are suspended and cannot use my service even though I was told by the call centre that it would not happen until the query is sorted. 4. Bad call centre service - I was told to go back to the store at Clearwater to sort out the issue. Have you been to a Telkom Direct store lately, minimum waiting time for service is an hour & a half. Telkom needs to be reminded what Client Service is all about!