TELKOM NEEDS TO WORK ON CUSTOMER EXPERIENCE

I purchased a telephone line that comes with unlimited home usage data. the online was order on the 27th April. The consultants never informed us that we have to pay R700 upfront. I only got a text telling me to pay R700 urgently. Of which payment was made on the 31st May 2017. Since then i was promised that my line would be installed, i have been waiting since. then On Monday 4th June, a consultant called to schedule an appointment and I told him that the technician should come on Wednesday coz i was going to be off. Wednesday the 6th June came, no one called until I called the call center who promised that the technicians will come before the end of the en. I waited until Thursday 7th June at 07:30, a technician called saying he was coming. He came and checked on the box and told me that the box was faulty. And he told me that he has to get some other guys to come and help. That was how he left till today. I am working from home and i do assessments so i need my line to work coz, I called the call center again on the 8th June and I spoke to Fatima, who informed me that she made an urgent escalation and that our line would be installed on the 18th June 2018. I am so much frustrated at all this because of my job is been affected and Telkom already received my payment. I AM SO DISGUSTED AND REALLY I WISH THEY COULD IMPROVE ON THEIR CUSTOMER EXPERIENCE. the technician just leaves and doesn't call to give me an update. I am busy begging like i never paid. I want my line fixed before Friday 15th June or else am taking this to the ombuds. Some should make a plan cox i pad and i hav work to do that's why i purchased this line.