Telkom needs to wake up!

I would have given Telkom 0 stars, if they gave me the option. So sad that I have to now complain on hellopeter for the **** service that I have received. Hopefully, I will now get a response from this company... we had a bulk outage in our area since 2 June this year, up til now, the lines have still not been restored, and according to our knowledge, Telkom has decided to not fix the problem because the box always becomes vandalized so they decided to not use the copper cables again. My problem is that I have on NUMEROUS OCCASIONS called Telkom to let them know that they keep billing me for a line that is not in use!!! Now they send me a letter of demand stating that I owe them an amount of R1162.82 after having let them know over and over again that the line is off???? !!!! It is frustrating to say the least! I have to keep going into a branch in order to get a telkom consultant to speak to Me then the matter does not even get resolved! How many more times should I run up and down?