Telkom needs to upgrade their walk-in centres

How Telkom is still going in 2019 is beyond me... they need to move 100% away fm wifi phones and the like. My wifi ph has been broken (led screen smashed & cannot be replaced) for over 5 months, issue with ph reported in person to Telkom shop at Eastgate Centre next to Game (also another waste of money to Telkom) to a "consultant" advising them to cancel my service as I obviously hve a ph that cannot be used. Now months later I receive sms's phone calls etc etc fm Telkom demanding payment for a service that I don;t even use. To add insult to injury Telkom Eastgate (after another visit - my 3rd) 2 weekends ago couldnt even themselves log into the telkom site - they advised me that no, they have no record of me requesting a cancellation 5 months ago, I now have to go online, fill in a cancellation form, email to them and wait. To aggravate me further Telkom again invoices me for another month. Oh my b l o o d y hell!!! I'm paying R200 p/m for a service that doesn't work & is not being used. Can someone sort this nonsense out please!!!!