Telkom needs to train its employees on customer service.

I called online to order a phone. The consultant that called me back was very rude and completely uninterested in actually helping me. He yawned the whole time and every time i had a question, he got agitated. I've also tried calling the 10213 number but nobody ever answers. I've even stayed on the line for up to 20 minutes hoping I'd get through to somebody but nobody ever picks up the call. Since i spoke to the consultant, i haven't received any feedback as to what is actually happening with my device. Why have an option for customers to order online but the online service is not properly managed and the people are not willing to help?