LT
Letlhogonolo T

1 reviews | Active since Nov 2013

23 Nov 2015, 10:28

telkom needs to simplify customers lives

I have been trying to get through the sales department for the last two weeks and to date I have not. Every time I call Telkom I am put on hold for more than 30 minutes with lots of transfers from one department to another. I have spent at about R100.00 - R150.00 trying to get through to the sales department and to date I don't seem to have won. <br> I am very disgruntled and angry because Telkom never tries to call a client back rather they keep on telling you that they cannot call you back due to... whatever reasons. The one thing that ****es me off is that every time I call back I have to start the process of listening to the voice prompts and speaking to a new agent ad have to explain myself again and again.<br> This is really out of control, Telkom needs to find a way of simplifying customers lives. I am also tired to being told to go to the nearest branch I DO NOT HAVE TIME AND I DONT LEAVE CLOSE TO ANY TELKOM BRANCH. <br> <br> All that I want is to apply for a cell phone contract (P8 worth 345.00 per month)<br> <br> Regards <br> Angry customer

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Replies (1)
Telkom
Telkom's reply23 Nov 2015, 11:30
Official
Hello Letlhogonolo0125,


Thank you for making contact with us

This response serves as confirmation that your query has been received.

We will investigate and provide you with feedback.

We do apologize for any inconvenience.

Your reference number is: SM170459.

Kind Regards
Colleen
Telkom Social Media Team