GH
Grant H

1 reviews | Active since Nov 2012

24 Jan 2018, 14:33

TELKOM NEEDS TO GET THEIR ACT TOGTHER

I recently received a sms from MCS that I owed Telkom money.I cancelled my line with telkom about 5 months ago.I received a cancellation sms and I then got two sms's that I have a credit with Telkom.When I cancelled my line,I was told that I did not owe I had also received a phonecall from telkom consultant stating the account is in a credit and Telkom apologises for billing me when the service had been cancelled by me. This call was received the same day at the sms.(27/10/2017) Since this I have had no correspondence from Telkom and NO account either They then sent me two sms's that I have credit with them.I recently received an sms from MCS that I owed Telkom money.I then contacted MCS to tell them I do not.They asked me to send all proof that I had a credit with Telkom aswell as proof my line was cancelled.I sent everything on 8 Jan 2018 to MCS and I phoned MCS twice since to follow up on my email and proof that they asked for.On 23 Jan 2018,I get and sms that my details have been sent to Credit Burea.I am furious as I made correspondence with MCS whom told me all was ok and file is closed.Now my details get handed over to all the Credit Bureas for BAD DEBT when I don't owe TELKOM money and have not received any correspondence from TELKOM that I owed money.Only correspondence was the two credits.....

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