Telkom needs to get their act in order!

<p>I am really appalled by the lack of service from Telkom. My father-in-law went to Telkom Umbongitwini (Amanzimtoti) and app**** for the ADSL line that goes with MWEB. It has been over a month now, and no one has come to install anything at our house. I called Telkom customer services and they advised me that they cannot pick up the order, nor could they pick up the money that was paid. The customer services agent said that we need to go back and query it with the branch that we placed the order with. I have called the two numbers i have for Telkom Umbongitwini, i have sent two emails, yet nobody has called me back. One of the numbers doesnt work and the second one just rings and goes to a full voicemail. We have since then received a bill from Telkom, yet no installation has been done. No contact has been made with us by Telkom. My father-In-Law went back to the Telkom store today, and they have told him he needs to place ANOTHER order as they cannot find the first one on the system!!! I have been trying to get through to someone who can help me the WHOLE day, i have been placed on hold for 20 mins at a time, cut off and transferred more times than i care to remember. The irony of this whole situtation, is that i have called Telkom Westwood, Pavillion, Amanzimtoti and all of there phone lines are not working. How are we supposed to get ahold of Telkom, when Telkom's phones arent working-ALL the time??? All of this doesnt inspire any confidence at all.....</p>