Telkom needs to call me instead of asking me to call in and telling me they cannot assist with resolving my problem.

I made the choice to leave Mtn and give telkom a try. Biggest mistake I've made. *123# MO nice data options are stuck at the lowest offers ever. I load airtime all the time. Yet when i call in the consultants say they cannot do anything to Improve this. Why is this. We are all customers. Why are we fed with "A system randomly picks out numbers for offers". I just helped a family member who is a pensioner move over to telkom and guess what they didn't even load airtime and the *123# Mo nice offers where higher than mine. I was told to move over to smart broad band to get better data deals. Nothing of the sort is happening no matter how much airtime i feed telkom no change has been made in regards to my offers. Now I'm getting charged over R2 a minute and they tell me i can never revert back to telkom more. I cannot make calls due to this. Im not getting good data deals. What a terrible mistake. I have called telkom so many times. They all say the system the system the system. Who runs the System? We need that person to help us with this mess of a mobile network. We pay money for telkom to take care of our needs. Not a system. You guys need to be more responsive to your customers problems as without our support you would not exist. I hope to hear from you guys. I'm tired of calling in now. Call me on **********