Telkom needs to be sued!

Initial fault logged in Sept 2024 for the poor and unstable connection. Fault was incorrectly closed without a follow up being done. A new fault logged in Oct 2024, till today the fault is being investigated. My connection is worse off now then when I initially complained. I've been trying to the past week to cancel the service, but you are put on hold to speak to a consultant for 30min or more. No other option to cancel. Horrific service provider!