DS
David S

1 reviews | Active since Oct 2010

20 Apr 2017, 11:23

Telkom needs to be shut down

<p>My internet service is cancelled with no communication or warning. My account has a R5000 credit on it. I go to telkom store in N1 City and the girl is clueless and useless. She insists I must call the call centre. She gives me the wrong number. I call 10210. Girl tells me she can see my account is cancelled but can't help me. She tells me I need to call Sales on 10210 (which is the number I am speaking to her on). <br /><br />Turns out Sales is 10213. I call. Explain my life story and the girl tells me I need to call Sales. I tell her that I did and I am speaking to her on Option 3. She says no, she is not sales. I ask who she is. She says she is Sales and then transfers me back to the same menu which I used to get to her des****<br /><br />2 days with no internet, I have 6 modems with telkom and spend over R5k a month there. They can kiss my *** - I will find someone new.</p>

0
Replies (3)
Telkom
Telkom's reply20 Apr 2017, 17:40
Official


Thank you for making contact with us.

This response serves as confirmation that your query has been received. We will follow up
and provide feedback soonest.

Please send us a private reply with the affected number and ID number of account holder.

Your ref for this query is AI***.

Regards
Yazied
Telkom Social Media Team

DS
David S's update21 Apr 2017, 07:21
Reviewer Update

Wow - Yazied - is that the best you can do? I submitted all that info when I posted my review. I also found out yesterday that you handed my account over to a collection agency within 1 week of not receiving payment (even though payment was made). This is without a phone call, email or sms to advise there is a problem.

This is so typical of a SOE. No regard for customers and therefore you make no money.

Telkom
Telkom's reply28 Apr 2017, 10:28
Official

Good day,

Thank you for making contact with us

We would like to assist further, kindly provide us with the account details , affected number and ID number.

We really do apologize for any inconvenience caused to you.

Regards
Launa
Telkom Social Media Team