1 reviews | Active since Oct 2010
Telkom needs to be shut down
<p>My internet service is cancelled with no communication or warning. My account has a R5000 credit on it. I go to telkom store in N1 City and the girl is clueless and useless. She insists I must call the call centre. She gives me the wrong number. I call 10210. Girl tells me she can see my account is cancelled but can't help me. She tells me I need to call Sales on 10210 (which is the number I am speaking to her on). <br /><br />Turns out Sales is 10213. I call. Explain my life story and the girl tells me I need to call Sales. I tell her that I did and I am speaking to her on Option 3. She says no, she is not sales. I ask who she is. She says she is Sales and then transfers me back to the same menu which I used to get to her des****<br /><br />2 days with no internet, I have 6 modems with telkom and spend over R5k a month there. They can kiss my *** - I will find someone new.</p>
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Please send us a private reply with the affected number and ID number of account holder.
Your ref for this query is AI***.
Regards
Yazied
Telkom Social Media Team
Thank you for making contact with us.
This response serves as confirmation that your query has been received. We will follow up
and provide feedback soonest.
Please send us a private reply with the affected number and ID number of account holder.
Your ref for this query is AI***.
Regards
Yazied
Telkom Social Media Team
Wow - Yazied - is that the best you can do? I submitted all that info when I posted my review. I also found out yesterday that you handed my account over to a collection agency within 1 week of not receiving payment (even though payment was made). This is without a phone call, email or sms to advise there is a problem.
This is so typical of a SOE. No regard for customers and therefore you make no money.
Wow - Yazied - is that the best you can do? I submitted all that info when I posted my review. I also found out yesterday that you handed my account over to a collection agency within 1 week of not receiving payment (even though payment was made). This is without a phone call, email or sms to advise there is a problem.
This is so typical of a SOE. No regard for customers and therefore you make no money.
Good day,
Thank you for making contact with us
We would like to assist further, kindly provide us with the account details , affected number and ID number.
We really do apologize for any inconvenience caused to you.
Regards
Launa
Telkom Social Media Team
Good day,
Thank you for making contact with us
We would like to assist further, kindly provide us with the account details , affected number and ID number.
We really do apologize for any inconvenience caused to you.
Regards
Launa
Telkom Social Media Team
