TELKOM NEEDS TO ACCOUNT FOR MISSING FUNDS

<p>On 28 July, I couldn't load extra data - something was wrong with the network YET AGAIN. I couldn't even buy airtime and load it via the FNB app. My husband sent me R100 worth of airtime, which I DID NOT GET until now??? Where did our money go? I have been querying this for a while with not a single response. What is going on ???? Every time I send a request to find out, I get told to please RESEND my query (which is sent via Facebook messenger) again during working hours. Why? Surely, you get my messages when work resumes. You are the worst network EVER. And even worse customer service department. I was also told a couple of months ago that my contract ended...only a few months later to be told that Telkom made a mistake. Before that, I was being billed for months for data plans I never asked for!</p>